Factory image restore dell

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If you don't have a password, leave it blank and click 'OK'. Select your user account, but make sure your user account has administrative functions. Select from the drop-down menu 'US' and click 'OK.'

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Next you will see a window giving you options to select the keyboard layout.

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Do not stop until you see the screen that says 'Repair your computer.' There will be other options too but choose this option and hit Enter.